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Technology · Business · Engineering

Felix Stan

Horsens, Denmark · Open to relocation

I design solutions that fit the problem, not just the technology. Engineer by training, business thinker by choice, problem solver by habit.

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Felix Stan

Who I Am

I'm an engineer who thinks in business outcomes, and a business thinker who can implement technically. That combination is what my career has been building toward, and what my Master's formalised.

Over the past eight years I've worked across IT operations, service management, and academic research at organisations like Maersk, NATO, Capgemini, and the LEGO Group. I've run multi-site IT infrastructure, automated incident management at scale, and designed data governance frameworks from scratch. What connects all of it is a consistent approach: understand the full picture before proposing a solution, then build something that actually fits.

I finished a two-year Master's in sixteen months. Not because I was in a hurry, but because I set a high bar and held it. I'm now looking for a role where I can apply that same discipline to real organisational challenges, whether that's in IT service management, digital transformation, process improvement, or project delivery.

5+
Years in IT & Service Management
DK · BE · RO
Countries Worked In

Professional Experience

Maersk
Global Logistics Leader
IT Student Assistant
IT Operations & Service Management
Nov 2023 — Jan 2026
Aarhus, Denmark
4 business-critical sites
~500 users
Air cargo & port logistics
  • Planned and coordinated a 300-person hardware modernisation from scoping to deployment, with zero operational disruption throughout.
  • Built an incident analysis workflow across 5,000 ServiceNow tickets that cut classification effort by 92% — from DKK 65,835 to DKK 5,138.
  • Redesigned ServiceNow workflows and data practices to improve platform reliability and support better service management decisions.
  • Managed the full IT asset lifecycle with external vendors, covering decommissioning audits and residual value recovery.
ServiceNow ITIL Azure Asset Management IT Operations
NATO
Communications & Information Agency · 30-nation Alliance
Service Support & Business Applications Intern
Mar 2023 — Aug 2023
Mons, Belgium
LOGFAS team
Multinational logistics
Allied deployment planning
  • Administered NATO's logistics systems (LOGFAS) across Windows, Azure, and VMware within an Agile team supporting allied deployment planning.
  • Owned Identity and Access Management for LOGNET, responsible for access governance across approximately 2,000 LOGFAS users.
  • Coordinated incident management between military and civilian stakeholders and produced user and administration documentation.
Azure VMware LOGFAS IAM Agile ITSM
Cegeka
Belgian IT Services Group
IT Support Engineer
May 2019 — Jul 2019
Iași, Romania
Managed services
140+ global customers
SLA & disaster recovery
  • Maintained service continuity for 140+ global customers through backup operations, disaster recovery checks, and proactive SLA management.
  • Spotted gaps in how recurring issues were being tracked, documented proper resolution procedures, and reduced repeat handling time as a result.
SLA Management Disaster Recovery ITSM
Capgemini
Global Consulting & Technology
IT Support Engineer Incident Manager
Nov 2017 — May 2019
Iași, Romania
Carnival Cruise Lines
24/7 IT operations
USA, Asia & Australia
  • Progressed from IT Support Engineer to Incident Manager in a 24/7 operations centre (Carnival Cruise Lines account) serving the USA, Asia, and Australia, with supervisory responsibility for up to 30 engineers.
  • Reduced resolution times through OLA enforcement and process improvements; accelerated Major Incident response with ServiceNow automation.
  • Conducted Root Cause Analysis on recurring failure patterns and formalised the findings into procedures, cutting repeat ticket volume across the team.
  • Led training workshops on incident handling and escalation practices, building capability across the service desk.
ServiceNow ITIL Incident Management Root Cause Analysis Team Leadership

Academic Background

Sep 2024 — Jan 2026
Aarhus University · Herning, Denmark
#37 in Europe  ·  #101 in the World
MSc in Engineering
Technology Based Business Development

Completed a 120 ECTS master's programme designed for 24 months in just 16 — graduating 8 months ahead of schedule. Conducted applied research and industry projects inside the LEGO Group, Maersk, and Port Esbjerg, operating at the intersection of engineering rigour and business strategy.

12/12
Master's Thesis — Top Academic Honor
A Grade · Design Science Research · Data Governance · LEGO Group
Danish GPA
9.7 / 12
USA Equivalent
3.7 / 4.0
Data Governance Business Model Innovation AI Evaluation Six Sigma Machine Learning Design Science Project Management
Sep 2020 — Jun 2024
VIA University College · Horsens, Denmark
BSc Software Engineering

Three and a half years of software engineering fundamentals — from object-oriented design and system architecture through to databases, agile delivery, and end-to-end product development. Thesis delivered as a live full-stack application for a real client, shipped to production with JWT authentication, five CI/CD pipelines, and real-time booking via SignalR.

Java C# / .NET SQL / PostgreSQL React Agile / Scrum CI/CD

Selected Work

01
LEGO Group · Aarhus University
Data Governance · Design Science · 30 ECTS
Grade 12/12 · Master's Thesis · Top Academic Honor

A Case of Disconnected Designs → Beyond the Audit

Two-part applied research inside the LEGO Group — first auditing cross-system data misalignment across 40,577 packaging files, then designing and operationalising a complete data governance framework with Python automation and 100% anomaly detection in under one minute.

Data GovernancePythonSAPDesign ScienceKPI DashboardRoot Cause Analysis
Part 1 of 2 · Technology Specialisation 2
A Case of Disconnected Designs
Audit — Prevent — Clean — Comply framework · Cross-system misalignment across 40,577 files quantified and categorised by root cause

The LEGO Group's Packaging Department tracked materials across four systems — SAP, Impact, CF2, and PDF — that were supposed to be perfectly synchronised. Nobody had formally measured how far reality deviated from that ideal. I analysed all four, quantified the misalignments, and categorised errors by root cause. The problem was not technical but organisational: missing governance roles, informal data habits, no enforced policies.

Data AnalysisSAPExcelMixed MethodsRoot Cause Analysis
Part 2 of 2 · Master's Thesis · 30 ECTS
Beyond the Audit
100% anomaly detection in under 1 minute · Active master data scope reduced from 26,880 records to 8.1%

Built on the audit findings to design and operationalise a complete governance framework — from problem diagnosis to solution and strategy. Key deliverables: extended naming conventions, Python automation, a KPI dashboard, and a staff training programme. Introduced a temporary Data Governance Specialist role to bridge the gap between informal practices and a self-sustaining governed environment.

PythonData GovernanceSAPKPI DashboardDesign Science
02
Port of Esbjerg · EU DIOL Programme
Business Model Innovation · ESG · Interreg North Sea
€56,600 annual savings · Break-even Year 2.7 · Positive ROI Year 3

Drone Integration in Port Operations

Business model assessment for drone integration at Europe's leading offshore wind port — modelling As-Is and To-Be states, defining 6 use cases across 4 drone types, and designing a low-CAPEX full-lease strategy with an Infrastructure-as-a-Service revenue model for external operators.

BMCCambridge BMIPFinancial ModellingROI AnalysisESG

Technological Business Model Innovation

€56,600 annual savings · Break-even Year 2.7 · Positive ROI by Year 3

Assessed drone integration for Europe's leading offshore wind port as part of the EU DIOL Programme (Interreg North Sea). Modelled As-Is and To-Be business states using BMC and Cambridge BMIP, defined 6 operational use cases across 4 drone types (inspection, security, logistics, surveying), and designed a full-lease low-CAPEX strategy that avoids ownership risk while enabling an Infrastructure-as-a-Service revenue stream for external operators.

BMCCambridge BMIPFinancial ModellingROI AnalysisESGEU DIOL
03
Maersk · Aarhus University
IT Operations · AI Evaluation · Real Enterprise Dataset
92% cost reduction · DKK 65,835 → DKK 5,138 · 3,950 live tickets

Optimising IT Incident Management at Scale

Like-for-like evaluation of AI versus manual processing on 3,950 live ServiceNow tickets from Maersk — identifying a 59.87% AI error rate in CI classification, then designing a hybrid AI-human framework projected to grow AI accuracy from 26% to 50% within 12 months while cutting classification costs by 92%.

AI / Copilot ProServiceNowPower AutomateITILData Analysis

AI vs Manual Analysis · Technology Specialisation 1

92% cost reduction · DKK 65,835 reduced to DKK 5,138 · 3,950 live tickets analysed

Processed 3,950 live ServiceNow incident tickets from Maersk through both manual review and AI (Microsoft Copilot Pro) — a structured like-for-like evaluation that identified a 59.87% AI error rate in Configuration Item classification. The study went beyond measurement: it proposed a phased hybrid AI-human framework with Power Automate integration, projecting AI accuracy growth from 26% to 50% over 12 months while halving the cost of manual processing.

AI / Copilot ProServiceNowPower AutomateITILData AnalysisMixed Methods
More Projects
04 · VIA University College
Bachelor's Thesis · Real Client · Production Deployment
Barber's House — Full-Stack Web Application
Live in production · 5 CI/CD pipelines · 23 Selenium tests passing
React.NET CorePostgreSQLSignalRJWT Auth
05 · Aarhus University
Python for Machine Learning · Regression Modelling
Used Car Price Prediction with Machine Learning
R² 0.967 · Mean error £1,117 · 97,712 records · XGBoost
PythonXGBoostscikit-learnFeature Engineering
06 · Aarhus University
Engineering Project Management · Case Study Research
Challenges of Agile Transformation
LEGO Group, Nordea, and a multinational financial firm
AgileChange ManagementKotter's 8-Step
07 · Aarhus University
Six Sigma Design & Innovation · Policy Research
International Graduate Retention in Denmark
+10% retention target · 63 surveyed · 10yr Statistics Denmark dataset
Six SigmaDMAICFMEAPareto Analysis

What I Bring

01

Engineering meets business fluency

Most professionals go deep in one direction — technical or commercial. My education was built around the space between them, and every role I have held has required working fluently in both. I can read a technical architecture and a business case, and I know which one is actually driving the decision.

02

I make ambiguous problems legible

Messy data, unclear processes, undefined problems — I find the structure inside them. I do not propose solutions until I have quantified what is broken, and I use structured methods to make sure the diagnosis holds up before recommending what to fix.

03

I own work from start to finish

I do not hand off halfway through. Whether it is a hardware rollout, a governance framework, or software shipped to a live client, I take work from problem definition to working solution. I finished a two-year Master's degree in sixteen months. That is how I approach things.

Tools & Frameworks
ServiceNow ITIL Python Six Sigma / DMAIC Azure Power BI SQL SAP React .NET / C# PostgreSQL VMware Git / CI/CD
Romanian Native
English Fluent
French Intermediate
Danish Beginner