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Technology · Business · Engineering

Felix Stan

Horsens, Denmark · Open to relocation

I design solutions that fit the problem, not just the technology. Engineer by training, business thinker by choice, problem solver by habit.

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Felix Stan

Who I Am

I'm an engineer who thinks in business outcomes, and a business thinker who can implement technically. That combination is what my career has been building toward, and what my Master's formalised.

Over the past eight years I've worked across IT operations, service management, and academic research at organisations like Maersk, NATO, Capgemini, and the LEGO Group. I've run multi-site IT infrastructure, automated incident management at scale, and designed data governance frameworks from scratch. What connects all of it is a consistent approach: understand the full picture before proposing a solution, then build something that actually fits.

I finished a two-year Master's in sixteen months. Not because I was in a hurry, but because I set a high bar and held it. I'm now looking for a role where I can apply that same discipline to real organisational challenges, whether that's in IT service management, digital transformation, process improvement, or project delivery.

5+
Years in IT & Service Management
🇩🇰 🇧🇪 🇷🇴
Countries Worked In

Academic Background

Sep 2024 — Jan 2026
Aarhus University · Herning, Denmark
#37 in Europe  ·  #101 in the World
MSc in Engineering
Technology Based Business Development

Completed a 120 ECTS master's programme designed for 24 months in just 16 — graduating 8 months ahead of schedule. Conducted applied research and industry projects inside the LEGO Group, Maersk, and Port Esbjerg, operating at the intersection of engineering rigour and business strategy.

12/12
Master's Thesis — Top Academic Honor
A Grade · Design Science Research · Data Governance · LEGO Group
Danish GPA
9.7 / 12
USA Equivalent
3.7 / 4.0
Data Governance Business Model Innovation AI Evaluation Six Sigma Machine Learning Design Science Project Management
Sep 2020 — Jun 2024
VIA University College · Horsens, Denmark
BSc Software Engineering

Three and a half years of software engineering fundamentals — from object-oriented design and system architecture through to databases, agile delivery, and end-to-end product development. Thesis delivered as a live full-stack application for a real client, shipped to production with JWT authentication, five CI/CD pipelines, and real-time booking via SignalR.

Java C# / .NET SQL / PostgreSQL React Agile / Scrum CI/CD

Professional Experience

Maersk
Global Logistics Leader
IT Student Assistant
IT Operations & Service Management
Nov 2023 — Jan 2026
Aarhus, Denmark
4 business-critical sites
~500 users
Air cargo & port logistics
  • Planned and coordinated a 300-person hardware modernisation from scoping to deployment, with zero operational disruption throughout.
  • Built an incident analysis workflow across 5,000 ServiceNow tickets that cut classification effort by 92% — from DKK 65,835 to DKK 5,138.
  • Redesigned ServiceNow workflows and data practices to improve platform reliability and support better service management decisions.
  • Managed the full IT asset lifecycle with external vendors, covering decommissioning audits and residual value recovery.
ServiceNow ITIL Azure Asset Management IT Operations
NATO
Communications & Information Agency · 30-nation Alliance
Service Support & Business Applications Intern
Mar 2023 — Aug 2023
Mons, Belgium
LOGFAS team
Multinational logistics
Allied deployment planning
  • Administered NATO's logistics systems (LOGFAS) across Windows, Azure, and VMware within an Agile team supporting allied deployment planning.
  • Owned Identity and Access Management for LOGNET, responsible for access governance across approximately 2,000 LOGFAS users.
  • Coordinated incident management between military and civilian stakeholders and produced user and administration documentation.
Azure VMware LOGFAS IAM Agile ITSM
Cegeka
Belgian IT Services Group
IT Support Engineer
May 2019 — Jul 2019
Iași, Romania
Managed services
140+ global customers
SLA & disaster recovery
  • Maintained service continuity for 140+ global customers through backup operations, disaster recovery checks, and proactive SLA management.
  • Spotted gaps in how recurring issues were being tracked, documented proper resolution procedures, and reduced repeat handling time as a result.
SLA Management Disaster Recovery ITSM
Capgemini
Global Consulting & Technology
IT Support Engineer Incident Manager
Nov 2017 — May 2019
Iași, Romania
Carnival Cruise Lines
24/7 IT operations
USA, Asia & Australia
  • Progressed from IT Support Engineer to Incident Manager in a 24/7 operations centre (Carnival Cruise Lines account) serving the USA, Asia, and Australia, with supervisory responsibility for up to 30 engineers.
  • Reduced resolution times through OLA enforcement and process improvements; accelerated Major Incident response with ServiceNow automation.
  • Conducted Root Cause Analysis on recurring failure patterns and formalised the findings into procedures, cutting repeat ticket volume across the team.
  • Led training workshops on incident handling and escalation practices, building capability across the service desk.
ServiceNow ITIL Incident Management Root Cause Analysis Team Leadership

Selected Work

LEGO Group · Aarhus University
Part 1 of 2
A Case of Disconnected Designs

Data Audit · Technology Specialisation 2 · Grade 12 / A

The LEGO Group's Packaging Department tracked and managed materials across four digital systems, SAP, Impact, CF2, and PDF, that were supposed to be perfectly synchronised. Nobody had formally measured how far reality deviated from that ideal.

I analysed 40,577 files across all four systems, quantified all cross-system misalignments, and categorised errors by root cause. What I found was that the problem was not technical but organisational: missing governance roles, informal data habits, and no enforced policies.

📋 Delivered the Audit → Prevent → Clean → Comply framework as the proposed solution path
Data Analysis SAP Excel Mixed Methods Root Cause Analysis Stakeholder Research
LEGO Group · Aarhus University
Part 2 of 2
Beyond the Audit

Data Governance Framework · Master's Thesis · Grade 12 / A · 30 ECTS

Built on the audit findings to design and operationalise a complete data governance framework, moving from problem diagnosis to solution and strategy design.

Key deliverables included extended naming conventions, Python automation scripts achieving 100% anomaly detection in under 1 minute, a KPI dashboard for ongoing governance monitoring, and a staff training programme. The active master data scope was reduced from 26,880 records to 8.1%, establishing a clean foundation for the LEGO Group's planned migration to a new design platform.

The recommended solution introduced a temporary Data Governance Specialist role to bridge the gap between informal practices and a self-sustaining governed environment.

🎯 100% anomaly detection · <1 min execution · Active scope reduced to 8.1%
Python Data Governance SAP KPI Dashboard Design Science Process Design
EU DIOL Programme (Interreg North Sea) · Port of Esbjerg
Drone Integration in Port Operations

Technological Business Model Innovation

Assessed drone integration for Europe's leading offshore wind port. Modelled As-Is and To-Be states using BMC and Cambridge BMIP, defined 6 use cases across 4 drone types, and designed a full-lease low-CAPEX strategy with an Infrastructure-as-a-Service revenue model for external operators.

💰 €56,600 annual savings · Break-even Year 2.7 · Positive ROI by Year 3
BMC Cambridge BMIP Financial Modelling ROI Analysis ESG EU DIOL
Maersk · Aarhus University · Technology Specialisation 1
Optimizing IT Incident Management

AI vs Manual Analysis · Real Enterprise Dataset

Processed 3,950 live ServiceNow incident tickets from Maersk through both manual review and AI (Copilot Pro), a like-for-like evaluation that identified a 59.87% AI error rate in CI classification. Proposed a hybrid AI-human framework with Power Automate integration, projecting AI accuracy growth from 26% to 50% over 12 months while halving manual processing costs.

⚡ 92% cost reduction · 65,835 DKK → 5,138 DKK · 3,950 live tickets analysed
AI / Copilot Pro ServiceNow Power Automate ITIL Data Analysis Mixed Methods
Aarhus University · Python Fundamentals for Machine Learning
Predicting Used Car Prices with Machine Learning

Regression Modelling · End-to-End Pipeline

Built and compared four regression models to predict used car prices from nearly 100,000 UK listings. Covered the full data science pipeline from cleaning and feature engineering through to model evaluation and a working GUI prototype. XGBoost outperformed all others with an R² of 0.967, while a stacked ensemble confirmed its dominance rather than improving on it.

📈 R² 0.967 · Mean error £1,117 · 97,712 records · XGBoost + Random Forest + Stacking
Python XGBoost Random Forest scikit-learn Feature Engineering Data Visualisation
Aarhus University · Engineering Project Management
Challenges of Agile Transformation

Organisational Change · Case Study Research

Investigated why Agile transformations so often fall short, using case studies from the LEGO Group, Nordea, and a multinational financial firm. Most failures traced back to cultural and leadership gaps, not methodology. The central argument: if hybrid is where most transformations land anyway, should it be the intentional starting point rather than an accidental outcome?

📊 3 real-world case studies · LEGO Group, Nordea, and a multinational financial firm
Agile Change Management Scrum Case Study Kotter's 8-Step Organisational Design
Aarhus University · Six Sigma Design & Innovation
International Graduate Retention in Denmark

Six Sigma DMAIC · Policy & Labour Market

Applied the Six Sigma DMAIC framework to one of Denmark's real talent challenges: roughly 50% of international graduates leave within three years of finishing their studies. Working in a team of four, we combined a primary survey of 63 students with 10 years of Statistics Denmark data to diagnose root causes and propose evidence-based interventions across employment access, language integration, and policy.

🎯 SMART goal: improve international graduate retention rate by 10% within 3 years
Six Sigma DMAIC FMEA Pugh Matrix Chi-Square Pareto Analysis Mixed Methods
VIA University College · Bachelor's Thesis
Barber's House — Full-Stack Web Application

Real Client · Production Deployment

Digitally transformed a real barbershop in Horsens, replacing a phone-and-paper booking system with a full-stack web platform. Delivered a customer-facing booking wizard and a secure admin dashboard, built with React, .NET Core, PostgreSQL, and SignalR for real-time slot availability. Shipped with JWT auth, 5 CI/CD pipelines via GitHub Actions, and 23 automated Selenium test cases, all passing.

🚀 Live in production · Real client feedback · Danish & English · Firebase + Google Cloud
React .NET Core PostgreSQL SignalR CI/CD Selenium JWT Auth

What I Bring

Service Management & Operations
ITIL Incident Management Change Management ServiceNow SLA Governance IT Asset Management
Analysis & Governance
Data Governance Root Cause Analysis Six Sigma / DMAIC KPI Design Power BI Python SQL ROI Analysis Quantitative Methods
Strategy & Transformation
Agile / Scrum Business Model Canvas Cambridge BMIP Process Improvement Stakeholder Management Qualitative Methods
Engineering & Development
SAP Azure VMware .NET / C# React Git / CI/CD Design Science
Languages
Romanian — Native English — Fluent French — Intermediate Danish — Beginner